Category: Blog.
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Good Things Take Time
Leadership, Markets, and the Patience Hotels Need In the hotel business, we love a good success story. A new GM arrives, revitalises the team, improves guest satisfaction, lifts revenues — all seemingly overnight. But anyone who’s spent time in this industry knows that transformation rarely works that way. Good things take time. Hotels, like any…
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Are Your Leadership Glasses Smudged?
1 March 2025 This morning, during my walk, I noticed something. As I looked through my glasses, I realised the view wasn’t as clear as it should be. Smudges on the lenses blurred my vision, making the world seem distorted. But when I took them off to clean them, an interesting thing happened—I could actually…
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When Good Design Fails to Deliver Value
7 March 2025 Design is one thing; execution is another. Recently, I walked into a hotel that had clearly invested a significant amount of money to bring its spaces up to contemporary relevance. The visual impact was immediate – sleek lines, thoughtful color schemes, and Instagram-worthy focal points. But as I approached the front desk,…